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A European health startup faced inefficiencies in its appointment booking process, handling only 300,000 appointments monthly despite rising demand. By integrating an AI chatbot, they reduced booking time by 80% and tripled capacity to 900,000 appointments per month.
AI Development Services, Staff Augmentation
Healthcare
ROSA, a dynamic European healthcare startup, focuses on bridging the gap between patients and medical professionals via an online platform. Offering a range of services from routine check-ups to specialized care, ROSA saw rapid growth in its user base. However, their outdated booking system struggled to keep pace, capping appointments at 300,000 monthly and hindering their mission to enhance healthcare access.
Amazon Bedrock, Llama 3.1
8 months
Europe
Before the AI chatbot implementation, ROSA’s booking process faced significant hurdles
Multiple manual steps caused delays and frequent errors in scheduling.
The system maxed out at 300,000 appointments per month, far below demand.
Growing demand led to long wait times and dissatisfaction among users.
Employees were bogged down by booking tasks, reducing focus on patient support.
To address these issues, we deployed an AI chatbot to overhaul ROSA’s appointment system, enhancing efficiency and user experience.
Using Amazon Bedrock and Llama 3.1, we developed a user-friendly chatbot that interacts naturally with customers, simplifying the booking process.
The chatbot was integrated with ROSA’s systems to access real-time availability and trained on diverse datasets to manage various booking scenarios effectively.
Launched across digital platforms, the chatbot’s performance was continuously monitored and refined to ensure reliability and responsiveness.
Designed for ease of use, the chatbot minimized manual effort by gathering customer details, checking slots, and confirming appointments in real-time.
The AI chatbot delivered remarkable improvements:
Booking time dropped from an average of 10 minutes to 2 minutes per appointment.
Monthly appointments soared from 300,000 to 900,000, a 200% increase.
Customer complaints decreased significantly, reflecting a smoother experience.